1. These terms and conditions (the General Terms) apply to your use of the moving services provided by GoGoX (the GoGoX Moving Services).
以下條款及細則（一般條款）適用於您使用GoGoX所提供的搬屋服務(GoGoX搬屋服務)。
(A) GoGoX Moving Services in Hong Kong
GoGoVan香港所提供的本地搬屋服務
2. The GoGoX Moving Services may include, but are not limited to: packing, loading, transportation, unloading, and unpacking of items. Details of the GoGoX Moving Services will be set out in a quotation issued to you.
GoGoX搬屋服務可能包括但不限於：物品包裝，裝載，運輸，卸載，或開箱。GoGoX搬屋服務的詳情將在向您提供的報價單中列出。
Service Exclusions
服務限制
3. GoGoX reserves the right to refuse the shipment of any items deemed prohibited or dangerous. Such items include, but are not limited to:
GoGoX保留拒絕運送任何被視爲違禁或危險物品的權力。此類物品包括但不限於：
a. asbestos;
石棉;
b. human remains including ashes;
人類遺骸（包括骨灰);
c. firearms and ammunition;
槍支及彈藥;
d. explosives;
爆炸物;
e. livestock and/or bloodstock;
牲畜和/或牲口;
f. narcotics;
毒品;
g. illegal property; and
非法財物; 和
h. any other items prohibited by the laws of Hong Kong or the destination jurisdiction(s) (for GoGoX Worldwide Relocation Services as defined below).香港或任何目的地司法管轄區(適用於下文定義的GoGoX移民搬運服務)相關法律禁止的任何其他物品。
GoGoX may use reasonable discretion to determine if any item poses a risk or hazard and refuse its shipment. If any prohibited or dangerous items are discovered during the moving process, the assigned GoGoX Moving Services operator has the right to remove such items from shipment and cancel the shipment. You are responsible for making alternative shipping arrangements at your own cost and expense. GoGoX shall not be liable for any costs associated with the identification or removal of prohibited or dangerous items from a shipment and reserves the right to claim such costs from you.
GoGoX可合理酌情決定任何物品是否構成風險或危險，並拒絕裝運。如果在搬運過程中發現任何違禁或危險物品，指定GoGoX搬屋服務商有權將這些物品從貨物中移除並取消搬運。您有責任自行安排其他運輸方式，運費自理。GoGoX不承擔與識別或從貨物中移除違禁或危險物品相關的任何費用，並保留向您索賠此類費用的權利。
Quotation
報價
4. GoGoX will issue a quotation based on the information provided by you.
GoGoX將根據您提供的資料發出報價。
5. All prices quoted are for reference only and do not constitute a binding offer or agreement. Prices quoted are estimates only and subject to adjustment based on the actual circumstances, including but not limited to the following:所有報價僅供參考，不構成具有約束力的協議。報價單中之價錢僅為估價，將根據實際情況進行調整，包括但不限於下列情況：
a. if the contents, list of requirements and/or information provided for the purposes of generating the quotation are found to be inaccurate;
如搬運當日搬運之內容、清單、及/或要求與報價時所提供的資料不符;
b. the GoGoX Moving Services involves moving overweight or fragile items (such as safety deposit boxes or large fish tanks)；
GoGoX搬屋服務涉及超重或易碎物品（如夾萬或大型魚缸）；
c. the GoGoX Moving Services requires the climbing of staircases (including climbing staircases to reach escalators)；
GoGoX搬屋服務需要爬樓梯（包括先爬樓梯才到達升降機）；
d. the GoGoX Moving Services requires passing through a platform to the escalator；
GoGoX搬屋服務需要經平台轉升降機；
e. Parking location is remote (more than 50 meters away from the moving site)；
停車位置偏遠 (距離搬運地點超過50米)；
f. the GoGoX Moving Services involve going up and down slopes;
GoGoX搬屋服務涉及上落斜坡；
g. the GoGoX Moving Services involve the assembly and dismantling of furniture; and/or
GoGoX搬屋服務涉及裝拆傢俬；
h. the GoGoX Moving Services involve the removal or dismantling of any large items in order to make room for moving (such as the removal of a door).
GoGoX搬屋服務涉及移動或裝拆任何大型物件以騰出空間（如拆門）。
6. If items cannot be moved by elevator, GoGoX will charge an extra fee based on the number of flights of stairs climbed, as quoted by GoGoX.
若物品無法使用電梯搬運，GoGoX則按照需要爬樓梯的層數收取額外費用，以GoGoX報價爲準。
7. The quoted price does not include miscellaneous fees such as bridge tolls, tunnel tolls and parking fees. You agree to pay the GoGoX Moving Services operator the actual costs incurred.
報價不包括橋費、隧道費及停車費等雜費，您同意將按實際產生費用自行支付GoGoX搬屋服務商。
8. You must pay the deposit or the full amount on the date and time as specified in the relevant quotation to confirm the GoGoX Moving Services. All amounts paid are non-refundable. Upon payment, you are deemed to have accepted the quotation and it shall constitute a binding service agreement between GoGoX and you.
您須於報價上指定之日期和時間內支付指定的訂金或全數金額以確認GoGoX搬屋服務，所有已付費用將不獲退還。付款後，您將被視爲接受報價，報價將構成GoGoX與您之間具有約束力的協議。
9. GoGoX will use reasonable efforts to provide GoGoX Moving Services according to the timelines requested in the quotation; however, the timeline is only considered as an estimate and does not form a binding obligation of the quotation. GoGoX shall be exempt from all liabilities in case GoGoX is unable to fulfill the requested timelines.
GoGoX將盡可能按照報價上指定的搬屋服務時間要求提供GoGoX搬屋服務；然而，該指定搬屋服務時間僅被視為估算,並不對報價構成具有約束力的義務。若GoGoX未能滿足閣下指定的搬屋服務時間, GoGoX將免除所有責任。
10. In the event that any circumstances not included or anticipated in the quotation are discovered on the day of the move, you agree to negotiate with the representative of the GoGoX Moving Services operator for additional charges. The final charges shall be based on the price agreed upon by both parties at the time of the move.
如在搬運當日發現任何報價内未有包含或預測的情況，您同意與GoGoX搬屋服務商代表商議額外收費，最後收費以雙方當時議價爲準。
Liability and compensation
責任與補償
11. GoGoX will compensate you for any damage or loss of the items being moved if it was caused by GoGoX’s negligence during the move. The maximum compensation pursuant to our cargo compensation promise is HK$2,000, which are subject to terms and conditions available here: https://www.gogox.com/compensation/. Any such claims must be submitted within 48 hours after completion of the GoGoX Moving Services with supporting evidence. In case of any disputes, GoGoX reserves the right of final decision. You must purchase your own insurance if you require insurance coverage.
如搬運期間因GoGoX的疏忽而引致對被搬運物件的任何損壞，GoGoX將對您進行補償。根據我們的貨物賠償承諾，最高補償金額為2,000港元，具體條款和條件請參閱這裡:https://www.gogox.com/compensation/. 任何貨物賠償承諾申請必須在GoGoX搬屋服務完成後48小時內提交，并需提供相關證據。如有任何爭議，GoGoX保留最終決定權。如您需要保險保障，須自行購買保險。
12. If you choose to accompany your items in the vehicle assigned for the GoGoX Moving Services, you agree and acknowledge that (a) you should only accompany your items in a lawful manner, including but not limited to sitting in a passenger seat with a seatbelt; and (b) GoGoX does not warrant and will not accept any liability in connection with any loss, personal injury or death that arise. Any such claim arising from the relevant loss, injury or death must be handled directly between you and the GoGoX Moving Services operator, unless otherwise agreed by us in writing.
如您選擇在GoGoX搬屋服務指定的車輛上陪同您的物品，您同意並瞭解：（a）您應僅以合法的方式陪同您的物品，包括但不限於坐在乘客座位上並繫上安全帶；（b）GoGoX不保證並且不承擔任何因此而引起的任何損失或人身傷亡的責任。除非我們另有書面同意，否則任何有關損失或傷亡的索償必須由您與GoGoX搬運服務商直接處理。
13. GoGoX shall not be liable for loss, damage, and/or delay to any of the items as a result of force majeure events and atmospheric conditions (such as dampness, mold, mildew, rusting, tarnishing, corrosion or gradual deterioration), unless directly linked to ingress of water due to the negligence of GoGoX.
GoGoX不對不可抗力事件或大氣條件（如潮濕，發霉，生銹，褪色，腐蝕或逐漸變質）造成的任何物品損失，損壞和/或延誤負責，除非直接與GoGoX的疏忽導致的進水有關。
Indemnification
賠償
14. By accepting these General Terms and by using GoGoX Moving Services, you agree that you shall defend, indemnify and hold us, our affiliates, our licensors, and each of our and their respective officers, directors, other users, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) (except for those compensable in accordance with clause 12), arising out of or in connection with: (a) your violation or breach of any term of these General Terms or any relevant laws, whether or not referenced herein; (b) your violation of any rights of any third party, including the GoGoX Moving Services operator arranged; or (c) your use or misuse of GoGoX Moving Services.
通過接受這些一般條款並使用GoGoX搬屋服務，您同意您將保護、賠償並使我們、我們的聯營公司、我們的許可方以及我們和他們各自的僱員、董事、其他用戶、員工、律師和代理人免於任何及所有索賠、成本、損害、損失、責任和費用（包括律師費和成本）（根據第12條款可賠償的費用除外），因以下原因而產生或與之相關：(a) 您違反或違反這些一般條款或任何相關法律，無論是否在此提及；(b) 您違反任何第三方的權利，包括安排的GoGoX搬屋服務商；或(c) 您對GoGoX搬屋服務的使用或濫用。
Operational Policies
業務政策
15. All paper or plastic boxes, bags, travel bags, etc. must not exceed a total weight of 25kg each, and the sum of the length, width, and height must not exceed 160cm, otherwise the standard price of each piece will be charged at double the standard rate (or as otherwise quoted by GoGoX).
所有紙或膠箱、袋、旅行箱等每件重量不得超過25公斤，長、寬、高度總和不得超過160厘米，否則將以每件標準價格的兩倍收費（或以GoGoX報價爲準）。
16. You are required to inform GoGoX in advance if the cargo contains any fragile items and furniture.
如貨物中包含易碎物品和家具，您必須提前通知GoGoX。
17. You agree to:
您同意：
a. handle and pack other household sundries into boxes and bags for moving (please note that the on-site GoGoX Moving Services operator will not do any packing for you), unless you requested for packing and unpacking services in advance;
自行包裝處理雜物入箱入袋以作搬運（請注意，在場GoGoX搬屋服務商不會代您包裝）；
b. remove all sundries from furniture (such as shoes within any shoe cabinet), otherwise the piece of furniture will be charged double the standard rate . GoGoX will not be liable and will not compensate for damages to any of the furniture caused by these sundries; and
清除傢俬内所有雜物（如清理鞋櫃内的鞋）否則將對該件家具收取兩倍標準費用。GoGoX亦不會為因雜物所導致的傢俬損毀而作賠償；及
c. count the total number of items to be transported before and after the GoGoX Moving Services. If you have any related questions (whether in relation to the total number of items to be transported or in relation to any damages), you should ask the on-site GoGoX Moving Services operator immediately. Once the on-site GoGoX Moving Services operator leaves the premises, any questions or disputes raised by you will not be accepted by GoGoX.
於GoGoX搬屋服務前後自行點算搬運物品的總數。如有任何疑問 （無論是關於搬運物品的數量或任何損壞），請即時向在場的GoGoX搬屋服務商提出。於GoGoX搬屋服務商離開後提出疑問或爭議將不被接納。
Cancellation and Rescheduling
取消和改期
18. If you wish to change the date and/or time of the GoGoX Moving Services, you must inform GoGoX at least five working days in advance of the day of the move and negotiate with GoGoX in relation to rescheduling. For the purposes of this clause, a working day means any day other than a Sunday or public holiday in Hong Kong.
如您希望更改GoGoX搬屋服務的日期和/或時間，您須於搬屋天前5個工作天或之前通知GoGoX並與其協商改期事宜。在本條款中，工作日是指除星期日或香港的公衆假期外的任何一天。
19. If changes or cancellation to the GoGoX Moving Services are requested with less than 5 working days’ advance notice, GoGoX may, at its sole discretion, choose whether to accommodate such requests. GoGoX further reserves the right to forfeit any amount paid by you and charge an administrative fee of either HK$500 or 20% of the total invoice price, whichever is higher. In this case, GoGoX will not be liable for any loss or damage caused by any delay in handling and/or moving the items.
如您在少於5個工作天或之前通知的情況下要求更改或取消GoGoX搬屋服務，GoGoX可以自行酌情決定是否滿足您的要求。GoGoX保留沒收任何已付費用的權利，並收取港幣$500或報價單價的總數之20%的行政費用，以較高者為準。GoGoX不會對任何處理和/或搬運物品上的延誤而導致的任何損失或損害承擔責任。
20. If the confirmed GoGoX Moving Services needs to be rescheduled or canceled due to extreme weather conditions and/or other force majeure factors, GoGoX reserves the right of final decision. GoGoX will not be liable for any loss or damage caused by any delay due to a force majeure event.
如已確認的GoGoX搬屋服務因極端天氣條件和/或其他不可抗力因素而須改期或取消，GoGoX保留最終決定權。對於因不可抗力事件造成的任何延誤造成的任何損失或損害，GoGoX概不負責。
Complaints and dispute resolution
投訴及爭議解決
21. Any complaint or dispute in relation to the GoGoX Moving Services provided must be brought to our attention and GoGoX will use best efforts to find an appropriate resolution.
任何對有關GoGoX搬屋服務的投訴或爭議需先提請至GoGoX。GoGoX將盡最大努力尋找適當的解決方案。
Privacy Protection
隱私保護
22. GoGoX will process personal data collected in accordance with GoGoX’s Privacy Policy available here: https://gogox.com/privacy.
GoGoX將按照GoGoX之隱私政策處理所收集的個人資料：https://www.gogox.com/hk/privacy/ 。
Miscellaneous
雜項
23. These General Terms supersedes all prior oral or written agreements and undertakings.
此一般條款取代所有先前的口頭或書面協議和承諾。
24. GoGoX reserves the right to suspend, revise or change these General Terms and various arrangements, and may cancel or terminate the GoGoX Moving Services at any time without prior notice and without liability.
GoGoX保留暫停、修訂或更改此一般條款及各項安排的權利，並可隨時取消或終止GoGoX搬屋服務，無需事前就此發出通知，亦不需承擔任何責任。
25. These General Terms are governed by the laws of Hong Kong. In case of any disputes, GoGoX reserves the right of final decision.
本一般條款受香港法律管轄。如有任何爭議，GoGoX保留最終決定權。
26. In case of any discrepancy between the Chinese version and any regional language version, the Chinese version prevails.
如中文版本與任何地區語言版本有任何差異，以中文版本為準。
(B) GoGoX Worldwide Relocation Services Terms and Conditions
GoGoX移民搬運服務條款及細則
27. The GoGoX worldwide relocation services means the moving services originating and ending in different jurisdictions as coordinated and provided by GoGoX (the GoGoX Worldwide Relocation Services). Details of the GoGoX Worldwide Relocation Services will be set out in a quotation issued to you.
GoGoX移民搬運服務指由GoGoX協調及提供於不同司法管轄區開始及結束的搬運服務。GoGoX移民搬運服務的詳請將在向您提供的報價單中列出。
28. If you request the use of GoGoX’s Worldwide Relocation Services, the additional terms set out below apply to you in addition to Part (A) of the General Terms above. In case of conflict, specific terms in Part (B) of the General Terms regarding GoGoX’s Worldwide Relocation Services shall prevail over the terms set out in Part (A) of the General Terms.
如您要求使用GoGoX移民搬運服務，一般條款中上述（A）部分及此（B）部分的附加條款均適用於您。如有任何差異，以此關於GoGoX移民搬運服務的附加條款爲準。
Quotation
報價
29. All prices quoted are for reference only and do not constitute a binding offer or agreement. Prices quoted are estimates only and subject to adjustment based on the actual circumstances. Final charges will be calculated after the items of the shipment are packed, crated, and palleted, and shall be based on the (a) actual gross volume; or (b) actual volumetric weight, whichever is higher.
所有報價僅供參考，並不構成具有約束力的要約或協議。報價單中的價格僅為估價，將根據實際情況進行調整。最終費用將在貨物包裝，裝箱，裝托盤後計算，並根據（a）實際總體積；或（b）實際體積重量計算，以較高者為準。
Liability and compensation
責任與賠償
30. GoGoX is not liable for any potential damage to items resulting from customs inspections or the failure to use designated carton boxes for packing.
GoGoX不對因海關檢查或未使用指定包裝的紙箱而可能造成的物品損壞承擔任何責任。
31. GoGoX’s compensation limit for damage or loss of items for GoGoX’s Worldwide Relocation Services shall not exceed 10% of the total invoice amount or HK$1,500, whichever is lower. You must purchase your own insurance if you require insurance coverage.GoGoX對GoGoX移民搬運服務中對物品的損壞或丟失的賠償限額不得超過報價單總金額的10%或港幣1,500元正（以較低者爲準）。如您需要保險保障，請自行購買保險。
32. Claims for compensation must be submitted within 7 days after completion of the GoGoX Worldwide Relocation Services at the destination jurisdiction with relevant evidence, otherwise you may not receive any compensation.
賠償申請必須在搬運服務於目的地司法管轄區完成後7天內提交，并需提供相關證據，否則您可能無法獲得任何補償。
33. GoGoX is not liable for claims for compensation where insurance coverage is available. In case of any disputes, GoGoX reserves the right of final decision.
GoGoX不對已經投保的索賠負責。如有任何爭議，GoGoX保留最終決定權。
Cancellation and Rescheduling
取消和改期
34. If you wish to change the date and/or time of the GoGoX Worldwide Relocation Services, you must inform GoGoX at least two working days in advance of the day of move and negotiate with GoGoX in relation to rescheduling. For the purposes of this clause, a working day refers to any day other than a Sunday or public holiday in Hong Kong.
您若希望更改GoGoX移民搬運服務的日期和/或時間，您須於搬運當天的2個工作天或之前通知GoGoX並與其協商改期事宜。在本條款中，工作日是指除星期日或香港的公衆假期外的任何一天。
35. If changes or cancellation to the GoGoX Worldwide Relocation Services are requested with less than 2 working days’ notice, GoGoX may, at its sole discretion, choose whether to accommodate such requests. GoGoX further reserves the right to forfeit any amount paid by you and charge an administrative fee of HK$1,500.
如您在少於2個工作天或之前通知的情況下要求更改或取消GoGoX移民搬運服務，GoGoX可全權酌情決定是否滿足您的要求。GoGoX有權沒收任何已付費用，並收取港幣$1,500的行政費用。
(Last updated: Aug 2024)
(最後更新日期：2024年8月）
