GoGoX provides cargo compensation promises to our services in cases of damage or loss of goods during transit. You can refer to the following table for the compensation cap:
| User Type | Service Type | Vehicle Type | One-off Top-Up Fee | Applicable Compensation Cap |
|---|---|---|---|---|
| Personal User | GoGoVan | Light Goods Vehicle | HK$0 | HK$2,000 |
| HK$10 | HK$5,000 | |||
| HK$20 | HK$10,000 | |||
| Truck (5.5 tons or above) | HK$0 | HK$5,000 | ||
| HK$20 | HK$10,000 | |||
| HK$80 | HK$20,000 | |||
| GoGoVan Delivery | N/A | N/A | HK$500 | |
| GoGoVan Moving | N/A | N/A | HK$2,000 | |
| GoGoX Business User | GoGoVan | Light Goods Vehicle | HK$0 | HK$5,000 |
| HK$20 | HK$10,000 | |||
| HK$80 | HK$20,000 | |||
| Truck (5.5 tons or above) | HK$0 | HK$10,000 | ||
| HK$80 | HK$20,000 | |||
| GoGoVan Delivery | N/A | N/A | HK$2,000 | |
| GoGoVan Moving | N/A | N/A | HK$2,000 | |
| Corporate User | N/A | Light Goods Vehicle | N/A | HK$5,000 |
| Truck (5.5 tons or above) | N/A | HK$10,000 |
